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The New Google Social Search Interface & Why You Can't Measure Keyword Ranking

While keyword ranking isn’t dead, it’s not feeling well.

We’ve said for years that keyword ranking doesn’t really matter; generating more sales, leads, voters, donors or members from search engines is what matters.

Now we’ve reached the point where not only do rankings not matter, they can’t be tracked. If you and I do the same search right now, we’ll get different results.

On different interfaces.

With different tabs.

In fact, I’m seeing so many options on Google, there is no longer a “normal” Google interface. For example, today I search Google on the term “Branding” and I got the “Wonder Wheel.” In geek speak, the Wonder Wheel looks like a way Google is tying terms to related searches based on common search patterns, use of words close to each other on web pages and other patterns. It’s what the SEO folks refer to as semantic association.

Then I get results for people in my social circle and see some of my pals like Jason Mlicki and Lara Kretler talking about branding.

Now look how smart Google is. It knows Jason Mlicki and I are connected via Twitter. And then, rather than linking me to Jason’s Twitter profile, Google is smart enough to link me to Jason’s website.

Or maybe I want sites about Chinese restaurants that are physically close to me. I click the “nearby” link.

Or a timeline about the history of Home Depot.


Or sites with images, or shopping, or pages I’ve never visted. All these options and features elevate the discussion around search engine optimization and should get us all focused on the real goal: “Am I generated more business from Google?” and away from “Where do I rank on Google?”

 

Google Caffeine – Big, Fresh and Here

It’s now official, Google Caffeine is live universally. Google posted about this on their blog last evening.  Matt Cutts also sat down with Danny Sullivan at SMX in Seattle in this video as well.  (With all that caffeine I wonder if they were sleepless?)

What becomes most apparent at first look is that this update is about speed of indexing new content as well as the really staggering amount of storage it takes to accomplish this task. “Freshness Matters”

I’ve not seen as many people notice another feature of Caffeine that may be the most “actionable” form an optimization perspective. Google now has more ability to associate data about any particular piece of content they index.  They are explicitly telling us that they are building capacity  into their algorithm to reference more indication of the quality or importance of a document. Also note that a document might not refer to just a web page, it could be a video or other content.

What does that tell us? Yes, your content will get retrieved and indexed more rapidly than ever before. But you also need to make sure that Google gets as many signals as possible that it is worthy of attention. Links to it, reviews of it, “Likes”, tweets and any bit of information that Google might be able to pick up are more important than ever. This has been fundamentally true for some time, but the number and nature of these signals of quality are only going to increase.

 

New Statistics Illustrate Importance of Local Search Optimization

Today, Google announced that it has changed the name of the Google Business Center to Google Places. While the announcement itself may not have raised many eyebrows, the statistics that Google included with the press release certainly have.

According to Google, 20 percent of all searches are related to location. Since comScore reports that 14.3 billion searches were conducted through Google in March, this means nearly 3 billion Google search queries contained local terms.

The Google announcement also contained the following statistics:

  • More than 4 million business listings on Google have been claimed by business owners (using the Local Business Center, now Google Places)
  • Nearly 2 million listings have been claimed in the United States
  • Google has nearly 50 million Place Pages covering all types of places ranging from businesses to parks
  • Google Place Pages are viewed millions of times each day

These statistics only reiterate what we’ve known for years – local search optimization is a crucial part of any SEO campaign. If 20 percent of all searches come with local qualifiers, you could possibly be missing out on up to 20 percent of your potential traffic by neglecting to optimize for local search terms.

To help local businesses further develop their local search strategies, Google also announced today that a number of new features have been added to Google Places. These features include:

  • Service areas – Businesses that serve clients throughout a geographic area can now mark the areas they serve.
  • Tags – Tags cost $25 a month and can be attached to Google Places profiles to promote business features or specials. Tags are only available in certain areas, which Google expanded today to include three new cities – Austin, Atlanta and Washington, D.C.
  • Free Business Photo Shoots – Google can send photographers to businesses in select cities for free photo shoots of their interiors. Let Google know if you’re interested in a photo shoot, and a photographer may come take pictures of your business.
  • Customizable QR Codes – Businesses can now create their own QR code to place on marketing material like business cards. These codes can be scanned by smartphones and send users directly to the business’s Google Place Page.

Google is investing more time into local search, shouldn’t you? Start optimizing for local search with this quick guide to local search and improve your Google Places listing with help from this Fathom blog post.

 

The Next Generation of Personalized Search: Google Stars

A couple days ago, I came across a post on the official Google blog that detailed a change in the way Google lets its users personalize their search experience. That change is called Google Stars.

Google Stars

In short, Google Stars, the replacement for SearchWiki, are what you see (if you’re signed in to your Google account) to the right of the search results. If you find a site that is highly relevant to your search, you can “star” it. After that, you you will see the starred result at the very top of the search results. Starred sites will also populate your Google bookmarks.

From a personal standpoint, I think this new tool is great. It’s quicker and easier to use than SearchWiki, and the auto-population of your Google bookmarks page makes finding the starred pages extremely easy. Another cool feature is that starred results also show up for relevant searches. For example, if I type “seo firm” and star Fathom’s website, it will also show up for the related search “search engine optimization.”

As cool as all that is from a personal perspective, it’s potentially problematic from a professional perspective. In essence, Google Stars means that search engine marketers could have yet another page one element to contend with – and one that ranks ABOVE THE TOP ORGANIC RESULT – in the SERPs.

Google Stars Example

The SERPs page after a site has been starred.

So what exactly, you may ask, is the ultimate point of this post? Simply put, as much as things continue to change in the realm of personalized search, the more they stay the same for online marketers. Despite all the changes we’ve seen for personalized search, the fact remains that:

  1. Measuring success solely on rankings in today’s online marketing world simply won’t cut it. It is other elements, such as return on advertising spend (ROA), that are ultimately the more important to clients.
  2. Good ol’ fashioned, tried-and-true SEO elements such as frequently updated and quality content, useful tools and resources, quality inbound links, etc are still key in ensuring your site is useful and relevant to end users. If you can ultimately achieve that, not only is it going to be more likely your site will show up higher in the organic results, it’s going to be more likely that more users will see your great site – and possibly slap a Google Star on it.

 

How a Deer-Hunting Photo Diary Can Help Online Reputation Monitoring

I’d like to share a funny story about a how a client of mine has gotten some recent reputation-monitoring help from strange places.

Background

This client is in the consumer electronics industry, but the name of its business happens to share a name with:

1. a medical iPhone app

2. a .net website belonging to a farm

The Rankings

As logic would dictate, these ranking pages that helped them have zero connection to my client’s business or industry, but the fact that they were ranking #14 and 15 in Google today in a search for the company’s name is a blessing in disguise. The reason is because these pages do not reflect negatively on the client’s business. They may not appear to be positive by themselves, but the idea that they are potentially preventing other negative website results out there from showing up in top results for my client’s name is reassuring. Even if the farm website contains an extensive diary with graphic photos of a deer hunt. Believe me, I’d love to show these photos or link to them, but I don’t want give up my client’s identity or get in trouble with a competent gun owner, so I’m just going to show the site’s “navigation.”

reputation monitoring help: deer hunt

Help from unexpected places.

Lesson: Take Reputation-Monitoring Action

If you find a similar situation for your business, depending on how high the doppelganger site(s) rank and the severity/prominence of the negative result(s), you should consider linking. One humorous way to go about it would be to add a disclaimer saying:

These places could be confused with us, but are definitely NOT us.

In this way, you could link to an unrelated namesake while not confusing your own visitors. Perhaps giving these sites some links could be the factor that pushes up their rankings in searches for your name. Linking out might be worth a try, especially if these sites are already showing up on first- or second-page search results for your business name. Again, the question is, “How bad and prominent is/are the negative listing(s)?” If no other current option exists for changing these search results, then your time would be well spent. You would have nothing to lose and much to gain.

So, remember, you can’t always change the bad things people say about your business, but you can sometimes get a little help from random places.

 

Google Buzz Is Creating Quite a “Buzz” Among Social-Media Users

Google Buzz

Exactly a week ago, Gmail users around the world noticed an interesting addition to their email accounts. Underneath their inbox was a new tab labeled “Buzz.” Although it may not have seemed immediately significant, this four-letter word has generated quite the impact. Buzz is Google’s boldest foray into social media yet – it allows users to instantly share thoughts, pictures, multimedia and social media feeds through their Gmail account. There has been some negative press regarding privacy issues with this new service, but all in all it seems as though Google has made a very smart move.

After only being widely available for a week, Google Buzz has experienced great success. Because it is wired directly into Gmail and users didn’t have to do anything to set it up, Buzz instantly gained over 38 million users in the United States alone. Look at that on a worldwide stage, and you’ve got some really impressive numbers.

So what exactly does Google Buzz allow you to do? First and foremost, you have access to its social media power the entire time you are signed into Gmail, which for many people is almost all day. In addition to this continuous and simple accessibility, some of the ways Buzz differentiates itself from other social media platforms is by allowing you to:

  • Comment on Buzzes in real-time and easily access flagged posts that are popular among your friends
  • Easily find people to follow through your contacts, as well as find new people to follow by checking out comments on your friends’ posts
  • Receive instant email updates regarding new Buzzes, and respond to them immediately
  • Sync with Google Reader, Picasa Web Albums, Flickr, Google Chat,  and Twitter all at once, so that anything you post on those sites is automatically funneled into Buzz
  • Quickly and easily embed, share and browse full-size photos
  • Write longer posts that aren’t restricted by a character limit and share media more easily (YouTube links will automatically embed video into your Buzz)
  • Use Buzz’s permalink functionality to easily email, link or share Buzzes with others
  • Access Buzz from your mobile device

Because of these features, as well as several others, many users are quickly becoming fans of this newest wave of social media. According to an article published on Mashable entitled “Google Buzz Has Completely Changed the Game: Here’s How”, users have embraced Buzz because it:

  • Is easy to use, accessible and convenient
  • Creates a closer social circle
  • Moves in real-time
  • Engages users

Google had a few privacy issues to deal with regarding Buzz’s auto-following feature, but it quickly made some privacy tweaks, and appears to have been met with generous enthusiasm and a high volume of usage. Of course there are people who are less than pleased at the prospect of having to deal with yet another social media platform, and there are many who believe  Google is simply trying to monitor every piece of information available on the Web. However, we’ll let you decide – give Buzz a try and see if it adds to your social media experience. Check out the video below to get more detail on exactly how it works:

There’s talk that Buzz is going to provide some intense competition for other popular social media sites such as Facebook and Twitter. It’s unlikely that Buzz will ever eliminate those two dominant forces, but judging from its initial success, it is likely to at least slow their growth. Buzz is an open platform, so it won’t be long before developers are coming up with all sorts of apps, analytics, and other traffic-driving forces to enhance it. Those involved in the world of the Web would be wise to monitor Buzz’s progress – it may be just another social media site, but with the power of Google behind it, it could become much more.

Photo provided by siliconmonkey on Flickr.

 

Of Google, Unicorns and Uniforms

There has been some attention lately to Google’s use of synonyms and related searches. Google posted about it on their official blog.  One change is they are bolding not just plurals in the results, but also terms that mean the same thing.

In short, it is wise to recognize that there are many ways to express the same concept. Google is attempting to be less literal and yet continue to deliver relevant results.  While one searcher may use “sofa” and another uses “couch”, both might be interested in a shopping results from the same furniture store.

This may be good on a couple of levels. First, it could get closer to the searcher’s intent without regard to the size of their vocabulary.

Secondly, it frees up SEO copywriters to write like humans. That remark is, of course, hyperbole. Good writers long ago (in Internet years) abandoned the concept that if using a target phrase once is good, using it ten times on the same page  must be better. However, anything that helps us resist that temptation is an excellent innovation.

While thinking about this, I did a few searches to see how far Google is going to make associations. While you can uncover hints from seeing the terms that are bolded on a SERP, I wanted to cast the net a little wider and looked at “related searches”. There is a caveat here. Related searches are by nature broader conceptually than synonyms. but I’m still amused by what was returned when I searched for “uniform”.

Google relates to uniform and unicorn

I can understand the terms that modify (school, military, sports). I’m impressed that they recognize brands (Dickies, Cintas).  But considering  “unicorn” and “unicycle” as related is a stretch. And I’m disappointed that “unibrow” didn’t make the cut.

Interestingly, when searching for the plural “uniforms”, you see no unicycles. And I’m certain you’ll never see unicorns!

 

How Does Social Search Affect SEO?

Last week, Google announced that they were moving Social Search from experimental status to beta and making it available to the public. As Google’s Social Search grows in popularity, search engine marketers are starting to ask, “How do we optimize for it?”

Before we talk about optimizing for Social Search, we’ll first talk about what it is. Google explained that they created Social Search to help users easily find content created by people in their social networks.

Right now, Social Search can only work for users signed in to Google because Google has to use their profiles to build a “social circle” of their trusted network of contacts. Users’ social circles consist primarily of people they’re connected to through social media accounts attached to their Google profile, but it also includes blogs they subscribe to in Google Reader and their Gmail chat contacts. Once Google determines a user’s social circle, it will start inserting content created by trusted contacts into search results.

So if I type “SEO” into Social Search, I may see a blog post by Danny Sullivan, a Matt Cutts Tweet about a new Google development and a Flickr album posted by my co-worker from his trip to the Social Networking Conference in Miami. I’d get these results because I subscribe to Search Engine Land in Google Reader, follow Matt Cutts on Twitter and communicate with my co-worker in Google Chat. Pretty cool, huh?

Watch this video from Google for a visual demonstration of how Social Search works.

While Google’s universal search broadened the amount of content that appears in search results, social search limits it. This function of Social Search has the potential to change the way Internet marketers think about SEO.

To optimize for Social Search, SEO professionals should start:

Establishing a strong social media presence

Simply put, the more connections you have, the more people you’ll be able to reach through Social Search. It’s not enough to set up Facebook and Twitter accounts that you never touch; you need to build a strong network by regularly posting valuable content. While this requires plenty of extra time and work, it will eventually pay off by providing you with a strong base of supporters who care about what you’re going to say.

Creating quality content

If you’re able to produce original, insightful and useful content, you’ll do well in Social Search. As you create quality content, people will start connecting with you because they’re interested in what you have to say. If your content is really good, your readers will start linking to you from their social media profiles. Pretty soon, you’ll start appearing in the Social Search results of people who have never even heard of you because one of their friends liked your content enough to link to it.

Connecting with bloggers

By convincing bloggers to talk about you, you’ll have a better chance of showing up in the Social Search of people who would not otherwise be connected to you. Try to connect with bloggers by sending them great content and ideas, not generic pitches or shameless self-promotion. Just like anything, you’ll have to give something of value to receive something of value.

 

How Google Uses Synonyms and What It Means for Your Website

Have you ever entered search terms into Google and wondered how it came up with some of the results?  How does Google know that two different words have the same meaning?  In a recent Google blog post the search engine giant clues us in on how their search engine handles synonyms.

The goal of any search engine is to return the best results for the query you’ve entered, which is why synonyms play such an important role.  Google’s synonym system was developed over more than five years of research within their team.  Combining information from historical search data and web documents has helped Google’s computer system have a better understanding of what words mean in different contexts.  For example, Google can recognize that that word pupil can mean student or it can mean an opening at the center of the iris of the eye, and adjusts search results accordingly.  Google also says that their computer recognizes plurals and singulars of words just as any human being would.

How can you tell Google has identified synonyms when bringing up your search results?  Early on, Google has been bold facing your search terms in the results and now synonyms are in bold face too.  For example, see what happens when you search for “film quotes.” Google recognizes “movie” as a synonym for “film”:

 film quotes2

Slight differences are what make synonyms so tricky for search engines to recognize, but Google is getting smarter about it every day.  Here at Fathom, we use our knowledge and expertise to ensure that synonyms for keywords are taken into account.  Our proprietary tool, the Keyword Refinery, helps us analyze keywords for relevance, website viability, competitive considerations and potential traffic.  Included in our analysis are permutations of keywords, which include synonyms that are appropriate for your industry or service.  Although the search engines are picking up synonyms on their own, it’s important to recognize that not all synonyms are captured in search results.  Since you can’t rely on search engines to always recognize synonyms or slang terms, try weaving those throughout your website content to help your rankings.

 

Using the Massachusetts Senate Race To Show That Google Auto-Suggest Is a Search Popularity Contest

brown and coakleySo, what criteria does Google use to pick the results that appear in the auto-suggest dropdown when you type a query?

While most SEO insiders I’ve talked to agree that auto-suggest results have much to do with current search term popularity, others think that additional factors carry more weight in the algorithm.  When a client’s name shows up low in auto-suggest, for example, they suspect that optimizing that company’s website and beefing up the link authority might bump its name up a few spots on the list.

Personally, I’m in the camp that thinks auto-suggest results are almost exclusively influenced by current search popularity.  But a little test I did recently left me surprised at just how quickly Google updates its auto-suggest results to reflect current search trends.

On Tuesday night, much of the nation (including yours truly) was following a special election in Massachusetts to fill the senate seat left vacant when Ted Kennedy passed away.  I suspected that a large number of people across the country were querying Google to find out what times the polls closed in that state, and decided to see if the auto-suggest results would reflect that trend.

At 7:30 PM EST, just a half hour before the polls closed in the Bay State, I started typing the query “what time do the polls close in Massachusetts” in the Google search box.  If figured the auto-suggest would present my intended query eventually, but was surprised to see it pop up in the second spot after only typing the six letters “what ti.”  To see what I mean, check out the screenshot that I took below.

Google Auto Suggest

The small number of characters that I typed to produce the correct auto-suggest, and the fact that it appeared so high on the list, suggests to me that Google was indeed handing back a list of results based on what people were searching for at that time.  (Apparently more searchers were interested in what time it was; do that many people really use Google to check the clock?)

The second part of my experiment really convinced me that close-to-real-time search term trends play a big role in auto-suggest results.  This part was simple: a few hours later, when it became clear that candidate Scott Brown had defeated Martha Coakley and won the election, I went back to Google and started typing the same query again.

The result?  Suddenly, “what time do the polls close in Massachusetts” was nowhere to be found in the auto-suggest list, even when I had typed out most of my query.  As soon as people across the country stopped asking Google that question, the algorithm yanked it from the list.

Of course, there are a few other variables that I could be overlooking: a higher click-through rate for specific auto-suggest results could end up bumping it to a higher spot on the list, I suppose.  But the results of my Massachusetts election test make me even more certain that search engine optimization does absolutely nothing to affect auto-suggest results.

So, what do you think?  Leave a comment below and let us know any observations you’ve made about the Google auto-suggest feature that might shed further light on the variables they use.

 

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