When I create customer personas for my clients here at Fathom, I often get this reaction: “That’s great, but what now? How do I use my customer personas?”
Customer personas are crucial for understanding who you’re creating content for, but is that enough? Do you create personas simply to learn about your audience, then stash them away without another glance? Those personas should serve a higher purpose: they should be one of the key components (along with a content audit/gap analysis) to inform your content strategy.… Read the rest
Missing in my two previous articles in this series about writing better is any reference to one of the most powerful tools at a writer’s disposal: A dictionary.
I decided to dedicate an entire post to one of the most fundamental books in the English language because where style guides, fellow writers, editors and your memory can fail, a dictionary usually won’t. It represents the ultimate authority on language usage. Whether you need to remember an obscure spelling or see an example sentence for how to use pragmatic (the most looked-up word at Merriam-Webster online), a dictionary won’t fail you.… Read the rest
While there are some who still believe that word-of-mouth and print advertising are enough, others can attest to the success of digital marketing when it comes to bringing in new business for manufacturers. The digital space is full of opportunities and while the ability to search for businesses is big, digital is capable of so much more! In previous years, digital marketing was all about being found in search engines, but today’s marketing strategies all are customer-focused.… Read the rest
The world of student recruitment is changing. In order to compete and win in the student recruitment race colleges and universities must find new and innovative ways of recruiting more ideal candidates. The best recruiters use the power of digital student recruitment to drive the ideal student body mix, with target enrollment numbers and improved discount rates. How are they doing it?
They’re tying sophisticated digital student recruitment to SRM, also known as student relationship management.… Read the rest
Let’s talk investing. [Warning: The following is in no way intended to be construed as financial advice. Please consult a licensed financial advisor for your particular needs.]
I’m starting with a premise: Marketing is an investment. We’re all in agreement, right? Great … let’s carry on.
The vocabulary of investing includes terms like appreciation and depreciation, assets and liabilities. In reality, marketing, just like exceptional customer service, is a potentially appreciating economic asset upon which investment is often not immediately measurable.… Read the rest