It’s pretty rare that a person can say they’ve had all good experiences with every brand or product they’ve tried. There’s usually a bad experience that sticks out in your mind like a sore thumb, one that enraged you so much you swore you’d never use that brand again. Believe it or not, that anger provides the perfect opportunity for a business to prove their customer service, and sometimes gain a brand advocate.
What if that was your brand or product and that customer is now spouting awful reviews about how much you suck?… Read the rest
Jimmy Choo Limited, a company known for designer stilettos and luxury accessories, is going public and expanding e-commerce investment. In addition to completely retooling its e-commerce platform, the company will also invest in a resource planning system from SAP, a product life cycle management system, and a new warehouse. These investments are intended to help the company realize an “omnichannel client offering in the medium term.”
Helping to fund these new ventures will be a listing on the London Stock Exchange the company announced in September.… Read the rest
As the daily time spent watching television in the U.S. for those aged 18-34 dropped, daily digital video views increased 16 minutes in early 2014, according to Nielsen. If you aren’t taking advantage of video in your higher education recruitment and marketing, you’re doing it wrong.
In case I haven’t convinced you yet, over 6 billion hours of video are currently watched each month. And remember, most computers come with their own video technology, making it easier than ever to directly connect with prospective students around the world.… Read the rest
While you might be a manufacturing marketer, you’re just like any other marketer in a million other industries thinking about budgets for 2015: where do you put all your eggs? One basket? Two? Five?
And just what’s in this basket?
Before you reach for that calculator to divide up your marketing dollars or ask the CFO for an increase in budgets, consider your company’s #1 goal for next year. Then consider what tactics really help get you there.… Read the rest
Newell Rubbermaid wants to go big on e-commerce. The company has pledged to do anything to spur sales of its products, which means a big e-commerce push. To that end, it will launch a global e-commerce hub in New York City early next year, doubling the size of its existing e-commerce staff by adding 30+ new members.
While some consumer brand manufacturers fear channel conflict, Newell Rubbermaid is embracing its retail partners. Its philosophy is: Consumers will do what they want, so we should ensure their brand experience is excellent whether on one of our websites or on a retailer partner’s.… Read the rest